Tailored Technology and Expert Support

Deploying EGREG is more than just installing software—it’s about ensuring your grant programme runs smoothly, efficiently, and in full alignment with your rules and objectives. EGREG is a modular system, designed to adapt to the unique needs of each managing authority. Its features are selected and integrated based on your programme’s priorities—whether that’s Results-Oriented Monitoring (ROM), Financial Audit workflows, a Partner Search tool to foster collaboration, or an online magazine to showcase success stories and grantee deliverables. Our team combines technical excellence with deep expertise in grants management to support you every step of the way.

Customisation & Localization

Every grant programme has its own templates, eligibility rules, and reporting formats. Our development team, backed by experienced grants experts, customises EGREG to reflect:

  • Specific fund regulations and operational logic
  • Custom KPIs and automated calculations for performance tracking
  • Multi-lingual interfaces and user flows
  • Branded templates for applications, contracts, and reports

Whether you’re managing a national fund or a cross-border programme, EGREG adapts to your context.

Component Integration & Value Addition

We extend EGREG’s capabilities with optional components designed to deliver added value and strengthen programme impact.

  • Publishing Space providing a dedicated area to share calls and guiding information with stakeholders.
  • Complaints Management System ensures transparency, accountability, and responsive handling of concerns.
  • Partner Search Tool facilitates the establishment of robust consortia and strategic collaborations.
  • Capacity Building features connecting applicants with dedicated support staff to strengthen their proposals and participation.

Together, these components enrich EGREG — transforming it into a platform that fosters transparency, collaboration, and growth.

Secure Hosting & Complementary Services

EGREG is hosted on secure, GDPR-compliant servers with:

  • Daily backups and disaster recovery protocols
  • SSL encryption and access control
  • Optional staging environments for testing and training
  • Performance monitoring and uptime guarantees

Your data stays safe, accessible, and protected.

Technical Support & Continuous Improvement

We go beyond traditional maintenance. In addition to ensuring stability and security, our team:

  • Collects user feedback to continuously improve the platform
  • Delivers regular updates and enhancements
  • Adapts features to better match the evolving expectations of users

EGREG grows with your programme — not just your tech stack.

Training & Onboarding

Successful adoption requires confident users. We provide:

  • Webinars and hands-on training tailored to each user group
  • Step-by-step support starting from the first information sessions
  • User manuals available in the languages you need
  • Video tutorials available with subtitles in multiple languages—tailored to your needs
Online Assistance & Help Desk

All users have access to a Help Desk facility where they can:

  • Submit inquiries via ticket or form
  • Receive timely responses from our backstopping team
  • Get guidance on system use, reporting, and compliance
  • Access FAQs and troubleshooting guides

Support is available throughout the grant lifecycle.

Strategic Grants Expertise

Our services don’t stop at the software. With a team of experienced grants management professionals, we can also support the design and implementation of your grant programme. This includes:

  • Reviewing and simplifying call guidelines
  • Designing application forms that are clear and manageable
  • Aligning documentation with monitoring and audit needs
  • Advising on programme structure and stakeholder engagement

EGREG is delivered as a Software-as-a-Service (SaaS) platform, meaning you don’t need to worry about hosting, updates, or technical overhead. Our IT team accompanies managing authorities, applicants, and grantees throughout the entire lifecycle — from initial setup to daily operations and long-term improvements. This model ensures continuous support, secure infrastructure, and a platform that evolves with your programme’s needs — all within the scope of our standard deployment.